Dear Heather S of phone number (801)440-XXXX with pick-up time of 5:19 p.m.,
I apologize that we ended up with your order of 3 salads, while you (presumably) ended up with my mouth-watering, soul-satisfying, hunger-satiating pork enchiladas. My husband paid for and got the receipt for the right order, but came home with your bag. If you had been on time, perhaps there would have been no mix-up.
On the bright side, Ellie enjoyed the grilled chicken. And, apparently it is hyphen-day.
Heather S of phone number (801)318-XXXX with pick-up time of 5:30 p.m.